Welcome to Razor Auto Glass! Your privacy is extremely important to us, and we’re committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services in Canada. By using our website and services, you agree to the terms laid out in this policy.
1. Information We Collect
When you visit our website or book our services, we may collect the following types of information:
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Personal Information: This includes your name, email address, phone number, and billing information, which we need to provide you with our services.
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Vehicle Information: Details about your vehicle, such as make, model, year, and VIN, help us serve you better.
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Technical Data: Information like your IP address and browsing behavior on our website helps us understand how you interact with our site and improve your experience.
2. How We Use Your Information
Your information is used for various purposes, including:
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Providing Services: We use your personal and vehicle details to schedule appointments and process orders for windshield repairs and replacements.
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Improving Our Services: The technical data we gather allows us to enhance our website and make it more user-friendly.
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Communicating with You: We send updates about your appointments, promotional offers, and important notifications related to our services.
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Processing Payments: Your payment information is securely handled to process transactions for the services you choose.
3. Sharing Your Information
We value your privacy and do not sell, trade, or rent your personal information to third parties. However, there are times when we may share your information:
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With Trusted Service Providers: We work with partners, such as payment processors and technicians, who assist us in delivering our services. These partners are bound by confidentiality agreements.
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For Legal Compliance: If required by law, we may disclose your information in response to valid legal requests, such as court orders or subpoenas.
4. Data Security
Your personal information is in safe hands with us. We implement a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access or misuse. However, please remember that no online method of transmission is completely secure.
5. Cookies and Tracking Technologies
To enhance your browsing experience, our website uses cookies—small files that are stored on your device. Cookies help us remember your preferences and gather information about how you use our site.
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Types of Cookies: We use session cookies (temporary) and persistent cookies (stored for future visits).
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Purpose: Cookies enable us to improve website functionality and provide a personalized experience.
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Opting Out: You can adjust your browser settings to decline cookies, but doing so may affect your experience on our website.
6. Your Rights
As a valued customer, you have certain rights regarding your personal information:
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Access and Update: You can request access to the personal data we hold about you and make corrections if needed.
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Deletion: You can ask us to delete your personal information under specific circumstances.
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Opt-Out of Marketing: If you no longer wish to receive promotional communications, you can unsubscribe at any time through the links provided in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. While we aim to provide helpful and reputable links, we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we will notify you of significant changes. Your continued use of our services after any modifications signifies your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please don’t hesitate to reach out to us. We’re here to help!
Razor Auto Glass
Email: privacy@razorautoglass.ca
Phone: +1-XXX-XXXXXXX
Thank you for trusting Razor Auto Glass with your auto glass needs. We appreciate your business and are dedicated to ensuring your privacy.